| Frequently Asked Questions - Emergency Service |
| Q: |
Why should I use City Window & Glass ? |
| A: |
* We have been in the commercial glazing business for 45 years.
* We offer reliable 24 hour emergency service, 7 days per week, including holidays.
* Free estimates.
* We do the whole job . . . on any job. No job is too big or too small.
* Our inventory is the best anywhere.
* You can deal directly with the company that performs the work.
* Aggressive pricing that fits corporate needs.
* Radio dispatched trucks for quick response times.
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| Q: |
What type of services does City Window & Glass offer? |
| A: |
Emergency board-up service, Glass Replacement, mirrors, showcase repair, bulletproof partitions, Door Repairs, locks, panic devices, Storefronts/New Doors, steel fire doors.
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| Q: |
What do I do in the event of an emergency? |
| A: |
In an emergency, secure the area and immediately call City Window & Glass -24 hours per day, 7 days per week. Provide your store name, complete address, nature of the problem, and a phone number where you can be reached. A technician will be dispatched to your location promptly
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| Q: |
What type of response time can I expect in an emergency? |
| A: |
At City Window & Glass , we pride ourselves on our rapid response policy. A City Window & Glass representative will contact you immediately to make an assessment of the problem in order to dispatch the technician best suited to your needs. In most cases, a City Window & Glass technician can be on site within one hour. Our trained technician will contact the store personnel to assure them that he is on the way!
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| Q: |
How do we determine what is an emergency and what is a non-emergency situation? |
| A: |
Emergency service is warranted when a store location cannot be secured or the situation provides an immediate public safety hazard. In many cases, we are often able to reduce your costs by first speaking directly with a store manager prior to dispatching a technician in order to determine whether the situation is a "true" emergency.
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| Q: |
What should I do in the event of a broken glass or other condition that appears dangerous to the public? |
| A: |
In the event of a condition which appears dangerous to the public or your employees, please secures the area to restrict access and call City Window & Glass immediately.
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| Q: |
What is the pricing schedule for glass replacements? |
| A: |
A City Window & Glass representative would be more than happy to meet with you to make an assessment of your glass and door control needs in order to customize a price schedule designed with your company's best interests in mind.
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